2. Sources of Data

We collect and process personal data provided directly by our clients, prospects, or business partners, whether through our website, contracts, email exchanges, online forms, or other means of communication. With consent, data may also be transmitted by partner organizations with which our clients are affiliated.

3. Categories of Collected Data

TreeConnect may collect the following categories of personal data:
- Identity and contact details (name, address, phone number, email, etc.)
- Professional data (employer, job title, professional background, certifications)
- Billing and payment information - Usage data related to our website and services (IP address, timestamps, pages visited)
- Data necessary for access to and use of TreeConnect services
- Any other data required to fulfill a contractual obligation or improve service delivery

4. Data Collection Channels

Data may be collected via forms on our website, through interactions with third-party platforms (e.g., payment providers), or via email and other communications. In group service contexts, data about users may be submitted by authorized company representatives.

5. Purpose of Data Processing

We process personal data for the following purposes:
- To provide and improve our HR and administrative services
- To manage customer accounts and contractual obligations
- To issue certifications or usage reports where applicable
- To offer tailored content, suggestions, or communications (including marketing, with consent)
- To comply with legal and regulatory requirements
- To analyze service performance and improve user experience
Some anonymized, aggregated data may be used internally for analytics and service improvement.

6. Consent

Personal data is processed based on the user's explicit consent or on the legal grounds necessary to fulfill a contract or legitimate interest.
Consent may be withdrawn at any time by contacting us at contact@treeconnect.ch. Withdrawal of consent does not affect the legality of prior processing. However, it may limit access to certain services.

7. Data Subject Rights

In accordance with the Swiss Federal Act on Data Protection, individuals have the right to:
- Access their personal data
- Rectify inaccurate data
- Request deletion of their data
- Restrict or object to certain processing activities
- Request data portability or access to data by a third party
To exercise these rights, TreeConnect may request verification of identity. Complaints may be submitted to the Swiss Federal Data Protection and Information Commissioner (FDPIC).

8. Data Access and Confidentiality

Access to personal data is strictly limited to authorized TreeConnect personnel and subcontractors necessary to provide our services. All parties are contractually bound to respect confidentiality and data protection obligations.

9. Data Transfers

Personal data may be transferred within Switzerland or to foreign jurisdictions, only where necessary for service delivery or legal purposes.
If data is transferred to countries that do not offer adequate protection under Swiss law, TreeConnect will implement appropriate safeguards (e.g., Standard Contractual Clauses). No transfer is made without client consent.

10. Subcontractors and Third-Party Tools

TreeConnect may use subcontractors for hosting, certification, communication, scheduling, and analytics services. A non-exhaustive list includes:
- Infomaniak: Website and email hosting (Switzerland)
- AWS / S3: Secure data storage (EU / Switzerland)
- Google Analytics: Usage statistics (USA - SCCs applied)
- Stripe: Payment processing (USA - SCCs applied)
- Calendly: Appointment scheduling (USA - SCCs applied)
- Notion / Slack: Internal communication (EU / USA - SCCs applied)
- Vercel: Front-end hosting (USA - SCCs applied)
Only data necessary for the provision of services is shared with these providers.

11. Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law. Users may request the deletion of their account and associated data at any time. Certificates or records related to services provided may remain available for retrieval unless deletion is requested.

12. Consequences of Data Refusal

Without the necessary personal data, TreeConnect may not be able to provide access to certain services, including registration, certification, or account management. Refusal to share required information may result in the inability to use our platform or tools.

13. Cookie Policy

Our site uses cookies to improve functionality and personalize the user experience.
Cookies may include:
- Essential cookies for technical operations
- Performance cookies for analytics
- Marketing cookies for content optimization
Users are informed upon their first visit and may accept or refuse cookies. Cookies may be disabled at any time via browser settings.

14. Contact

For any questions or requests regarding your personal data, please contact:
TreeConnect Sàrl
Boulevard Georges-Favon 14, 1204 Genève
  Email: contact@treeconnect.ch